Midland Memorial Hospital

We are committed to providing high quality, compassionate care and service to all of our patients.

Mission:

Midland Memorial Hospital is committed to providing high-quality, compassionate care and service to all our patients; treating every patient, visitor, staff member and physician as guests in our home.

For more than 60 years, Midland Memorial Hospital has been Midland’s home for high quality, accessible healthcare.

Vision:

Sustainable financial viability
Net income of 2-4% of net revenue, without dependence on state/federal disproportionate share and/or upper payment limit program funding.
Cash reserves and debt levels yielding balance sheet strength adequate to secure revenue bond ratings of "AA" or better.
Overall cost structure allowing for positive operating margins at Medicare-level reimbursement rates.

Committed, high-quality workforce
Full staffing in all areas, with little to no dependence on contract labor and/or overtime to perform necessary work.
Selective hiring practices and industry-leading professional and leadership development opportunities.
Achievement of Magnet status in nursing.

Exemplary patient safety and quality of care
Performance levels that exceed state and national averages and frequently place MMH in the top 10% of hospitals on reportable measures of patient safety and quality.

Exemplary customer service
Performance levels that exceed state and national averages and frequently place MMH in the top 10% of hospitals on nationally-recognized measures of patient satisfaction.

Comprehensive, high-quality medical staff
Maintenance of adequate numbers of well-trained physicians to meet Midland's needs in primary care and all adult specialties.
Development of new medical resources for the region, through a positive and growing relationship with the teaching programs of Texas Tech University Health Sciences Center.
Development of alternative funding sources to reduce the burden of recruitment and medical education costs borne by hospital operations.

Accessible primary and emergency care
Maintenance of indigent care financing programs sufficient to assure access to emergency care for Midland's low income uninsured population.
Support of community-based primary care resources, such as Midland Community Healthcare Services, to provide accessible medical homes for Midland's uninsured and underinsured populations.